Privacy policy

Last update on 24-10-2025

The terms "We" / "Us" / "Our"/ "Company" individually and collectively refer to Mystic Owl LLP (mysticowl.in), and the terms "You"/ "Your" / "Yourself"/ "Visitor"/ "Customer" refer to the users.

This is the Privacy Policy of Mystic Owl (mysticowl.in) that describes how we collect, use, and disclose the data collected when you visit, use, make a purchase, make other transactions or communicate with us. It highlights a clear declaration for the collection, processing, and disclosure of your personal information when needed. 

Mystic Owl LLP has the right to change the information, content, features, and tools used to offer our products and services to create the experience for our visitors. 

Please read this Privacy Policy carefully. 

By using any of our website, you acknowledge that you have read this Privacy Policy and understand and agree to our Privacy Policy.

Personal Information We Collect 

Personal information refers to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously. 

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on where you live, and as permitted or required by applicable law:

• Contact details like your name, address, billing address, shipping address, phone number, and email address.
• Financial information like credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Media that you share through comments and reviews.
• Account information like your username, password, security questions, preferences and settings.
• Transaction information like the items you view, put in your cart, add to your wishlist, purchase, or cancel and your past transactions.
• The information you include in communications with us, for example, when sending a customer support inquiry.
• Device information like your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information like your interaction with our website, including how and when you interact with or navigate the webpages.
• We also collect communication data, such as records of your interactions with us through WhatsApp, Messenger, or other Meta services. This includes message timestamps, delivery status, and consent information for WhatsApp Business communication.

Note: For data safety with media, avoid uploading media files with location-specific watermarks in the comments. 

How Do We Collect Personal Information 

We may collect personal information from the following sources:

• Directly from you when you create an account, visit or use the website services, communicate with us, or otherwise provide us with your personal information through embedded forms;
• Automatically from the website when you use our products or services, and through the use of cookies and similar technologies;
• From our service providers that we have collaborated with for marketing or other services, as they collect or process your personal information on our behalf;
• Additionally, we collect data from WhatsApp or Meta messaging channels only after you provide explicit opt-in consent. All communication follows Meta’s WhatsApp Business Policy using approved templates and user-initiated messages.

Cookies 

Cookies are small text files that our server sends to your server. It doesn’t have access to any sensitive information on your device. Cookies store generic information like your IP address, device, the webpages you visit on our website, and login information to make navigation easier for you. It will assign you a unique, random User Identification (User ID). We won't have access to know who you are, unless you explicitly make an account for transactions and communication on our website. This information helps us understand user behaviour to improve our services and create a marketing strategy based on the geographic location. 

How We Use Or Share Your Personal Information

We may use personal information for the following purposes, depending on your usage and permission:

• Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, such as process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications to you related to your account, process purchases, to maintain and manage your account, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information and user behaviour to provide tailored services on our website.
  
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message, and to show you promotional advertisements for products or services, based on items you have previously purchased or added to your cart and other activity on our website.
• Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to create an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You: We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
  
• We use your WhatsApp or Meta contact information to send service-related updates, order confirmations, and promotional content. You can opt out anytime by replying “STOP” on WhatsApp or contacting us directly.

Retention of Your Information

The media and information you upload to our website through comments and account creation stay here indefinitely to help us manage our services and respond to your needs. You can see, edit, and delete any information that you share with us at your discretion.

Meta-related communication data (e.g., WhatsApp message logs) is retained temporarily as per Meta’s policy and securely deleted thereafter.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

• Right to Access/Know: You may have a right to request access to personal information that we hold about you.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
• You may withdraw your consent for WhatsApp or Meta communication anytime by sending “STOP” or contacting us directly.

How Do We Secure Your Data?

We adhere to strict standards and use the best tools to avoid unauthorized access to or unauthorized alteration, disclosure, or destruction of data. We conduct regular reviews of our data collection and the encryption methods to ensure data safety. All the data is stored in a controlled server behind a password-protected firewall. However, it is important to understand that we can not provide a guarantee of database security or for the data transfer over the Internet. We ensure to work with the latest technology to keep your data safe. 

Mystic Owl has the right to update and change this Privacy Policy anytime to accommodate the changes in our business in the future. Please check these policies regularly. 

WhatsApp Cloud API messages are end-to-end encrypted and may be stored temporarily (up to 30 days) for delivery or troubleshooting. Only authorized personnel at Mystic Owl LLP can access customer data, and no information is sold to third parties except Meta or its affiliates required for service delivery.

Grievance

In case you have any complaints about our services, communication, abuse, or any requests, you can contact us through our email or visit our office. 

Email: mysticowlindia@gmail.com 

Address: 4th Floor, C-409 Rudram Avenue, Nr. L.P. Savani School, Vesu, Surat, GJ, 395007, IN